Jamie Stark who is a Microsoft Technical Product Manager looking after the voice infrastructure portion of OCS was interviewed by TechNet Edge recently. He gives an excellent demo of the new attendant and delegation functionality provided by OCS R2.

Check out the interview at http://edge.technet.com/Media/OCS-and-the-new-Attendant/

The new attendant console application brings together the extended presence functionality within Communicator with the ability to transfer and mange calls in a flexible and user friendly fashion. With extended presence it allows an attendant or secretary to see immediately the status and availability of people within the organisation and give effective feedback to the caller. As a first attempt at a console it appears to offer some good functionality. However until we implement in a heavily loaded system we have yet to see if the interface and OCS can provide an effective alternative to the traditional PBX console.