The Enabling Technologies Blog


Recap of Gartner Microsoft Teams Webinar

I recently attended a Microsoft Teams webinar presented by Larry Cannell, analyst enterprise collaboration at Gartner and wanted to share the highlights and Reader's Digest version with you!

Key Takeaways from last weeks Gartner Webinar:  Why Microsoft Teams Will Soon Be as Common as Outlook – Larry Cannell – Analyst Enterprise Collaboration

  1. Teams started out as a Slack competitor and represents a new way for enterprise users to communicate based on modern and mobile-friendly chat streams.
  2. Teams also provides a new form of group drive. Functionally similar to Google Docs, Teams supports multiple people co-owning and working on documents together, even simultaneously.
  3. Microsoft is effectively deprecating Skype for Business Online. This helps solidify Teams' position on Office 365 desktops.
  4. Channels are the heart of group collaboration in Teams. They enable teams to organize their conversations and files in a consistent way and provide a context for application integration.
  5. Teams offers IT organizations a rare opportunity and a rare challenge to deploy a new collaboration product across the enterprise.

 

On the webinar poll - Using Teams survey: 50% already using Teams in the webinar audience

Using Teams Survey

Advantages of Channels in Teams according to Larry Cannell, Head Researcher at Gartner:

  • New Team members/employees can get up to date quickly by viewing the past conversations within the channel and its semi private to the channel members.
  • Reduces the burden of so many emails going back and forth
  • Group Drive is really SharePoint in the background
  • Integrate bots and apps within Channels

Advantages of Chat in Teams:

  • Open to Everyone, Ad Hoc type conversations
  • Files are stored in OneDrive for Business
  • There are no Channels in Chat

Strengths and Weakness of Teams as of Today:

 Teams Strengths:

Collaboration

  • Desktop prominence – teams will be on every Desktop
  • Modern, Mobile Friendly conversations
  • Support for Co-authored and Co-owned documents in Word

Admin-

  • Built on Office 365 Groups
  • File Storage built on SharePoint Online

Integration and Automation-

  • Evolving set of Teams focused 3rd party apps integrations
  • Several options for sending notifications

 Teams Weaknesses:

Collaboration-

  • Workstream Collaboration is still new in Enterprise and will take some getting use to.
  • Cross Enterprise Collaboration in Teams is siloed
  • Not a true Wiki – not useful - distraction
  • Office 365 Planner not integrated

Admin –

  • Teams needs better desktop client installation methods
  • Office 365 Groups management is not robust

Integration and Automation-

  • Lack of available bots
  • Limited integration with other parts of Office 365
  • Inability to embed Teams-based conversations into other applications

 Deploying Microsoft Teams

  1. Rare Opportunity to deploy Teams Enterprise wide – Like Outlook back in the day.
  2. Not a Drop-in replacement of Skype for Business – its way more than IM.
  3. Complications – Scale, Office 365 dependencies, Office 365 Groups, Content and messages need to be managed.

Recommendations: 

  • Limit scope of initial deployment to:” Chat” and “Teams” tabs ( conversations and Files)
  • Need to have: Azure AD Premium PI for single sign on, Exchange Online, OneDrive for Business, SharePoint Online, Office 365 ProPlus.
  • Defer until a later time: Application integration, Notifications, bots or tabs, Conferencing used for all meetings beyond those in “Chat” and “Teams”, Office 365-based calling (requires “Phone System” licenses) and E5 licensing.
  • Need to Build an IT Foundation: Mobile strategy? Governance? Need to get this right the first time!
  • Focus on Office 365 Groups: Taxonomy, reorganizing, collaboration set policies. New O365 Groups Administrator?
  • Prepare and engage with power users – get them on your side.
  • Build up the momentum and then let it loose.
  • Create a Customer Relationship Manager role. Critical role for engaging power users, more than liaison: the “face” of collaborative tech for IT, Magnifies IT’s impact on the business
  • Focus on Teams by your reluctant users
  • Mobilize your power users

All in All  - Larry stated that in his opinion Slack still has a slight edge on Teams but he thinks that Teams has a great potential to be on everyone’s desktop like Outlook. 

Hope this helps with your Planning and Deployment of Microsoft Teams!  If you need help with End User Adoption we've got you covered - Give us a call 800-923-4310.  Here's what we can do for you

 

 

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