Any time a new technology is implemented into your environment, it's important to get the buy in from your users first to drive successful adoption. Think about some of the biggest changes we make in life - you wouldn’t go and buy a car without first giving it a test drive. Likewise, you wouldn’t buy a house without a walkthrough, getting buy in from family or friends, or getting an inspection and making sure that it’s not going to come with a number of hidden costs. When considering purchases that will directly affect your users, the world of IT is often no different.
When deploying Skype for Business voice, a preconfigured device bar is a great way to expose your users in an exciting way to this new-technology. Allowing users to test various devices and select their favorite will enable them to be a key part of the decision-making process before the implementation goes live in your environment. In our experience, endpoint devices are a highly personal aspect of new voice solutions. What better way to excite users with the new solution while involving them in the process of choosing their going-forward device? This simple step can pay huge dividends in creating goodwill and driving users toward viral adoption in a positive light. And best of all, this process can be easy to accommodate. Working with a partner such as Enabling – or on your own – plan on setting up a dedicated workstation with connected handsets and headsets in a high traffic environment. Educate users on what the device bar is for, and how to use Skype voice. Most of all, make it fun! Many customers incorporate snacks or small giveaway items to build excitement and engage the users. Simple steps such as a device bar can go a long way in creating excitement with users and promoting your change management strategy.
Donuts are always welcome!
Have your end users try out all types of devices!
Create Excitement for the New Technology and it goes a long way!