Cindy Whylings / /

Give your #Microsoft Teams a Voice!

You know the statistics, in fact, you are part of those statistics. Together we are charging toward a digital workplace at a pace we could not have imagined at the beginning of the year AND DOING IT SUCCESSFULLY!

Pat yourself on the back, you’ve done the hard work already - you’ve learned how to hold meetings, discovered the value of the Microsoft Teams mobile app and kept those office conversations going with 1:1 chats.   Many organizations are now adding external calling to Microsoft Teams, extending the power of the conversation to their customers, too. When you add calling and audio conferencing to Microsoft Teams you gain a truly unified communication experience in your Hub for Teamwork.

Here are my top 5 reasons for why you should make one more digital transformation this year and bring your business calling and audio conferencing into Teams.

  1. Reduce app fatigue.

The problem is real. Studies show that users have “hit a ceiling” on the number of apps they are willing to download and use. Further, according to an article by Vanilla Plus, app users desire value, security, and the ability to control notifications.

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Looking at this from the business perspective we find that when employees have to jump out of one app and use a different one to make a business call or conduct a meeting with outside clients it causes interruption. If they must initiate a plug in and open a browser session to use their PC, that compounds the issue. Having to download, sign in and use different mobile apps for calling and meetings when away from the office, gives rise to work around solutions. With voice calling in Microsoft Teams you eliminate all these issues and can do all your communication in one place.

From the customer side it’s even simpler. When they call your business, whether the company main number or a direct line, you can route the call, add people to the call, and avoid call backs, voice mail and waiting.   With audio conferencing, your customers can join Teams meetings with a call-in number! You can keep the conversation going and your customers don’t need to use any special apps to grow their connection to your company.

  1. Make the call. You may think of Microsoft Teams as an “internal thing”. While it is that, Microsoft Teams allows you to add guests for sharing and collaboration, add external users to meetings, and chat outside your organization. When you add voice calling you give your staff the power to hold conversations with people inside and outside your company. With the click of a button you can make or answer a call and talk with anyone, anywhere.

There is nothing like a conversation to build relationships, spark new ideas, solve problems, or uncover a need. Adding calling and audio conferencing to Microsoft Teams makes it easy to make the call and have conversations with everyone, everywhere.

  1. Regain ownership of company voice calling. When employees return calls from their home or personal cell, your customers begin placing calls to them on that line. Instead of hearing your company’s branded greeting and message, they hear children, dogs, commercials for unrelated products and services, jokes or the ever-confusing – “you know what to do….beep!” If your customer is calling because they don’t know what to do, and they hear that message, they may just think to themselves “Yep, I do know what to do – find another company to do business with!”   Bringing voice calls into teams makes sure that when your customers call your company, they reach your company!
    2. Keep your customers. Every time a customer reaches a voicemail and must leave a message and wait for someone to call them back is an opportunity for that customer to look for help somewhere else. When your customers initiate or return calls to your company through employees’ personal cell or home phone numbers instead of their business line the ability to transfer internally or add other staff members to the conversation just isn’t there. If the customer needs to speak to someone else, they often must hang up and call back to a different number. And each delay is a chance to lose their confidence and their business. If a phone call needs to become a conference call, that adds another layer of complication with planning, meeting invites, and clicking links. In Microsoft Teams, you can add others to the call, internally and externally, quickly and easily. Simply type a contact name or phone number in the participants pane and click to call!
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  1. Grow your investment. You’ve spent time and money creating a digital workplace. You invested in training for your staff and are seeing a return. Adding calling and audio conferencing keeps that investment moving forward. Microsoft makes it easy for small and mid-sized businesses to gain the benefits of voice communication in their hub for Teamwork with Microsoft 365 Business Voice. And right now, through January 2021 they are offering a discount on licensing, too.

There you have it, five of my favorite reasons to add the power of calling to Microsoft Teams.

Are you using calling and audio conferencing in Microsoft Teams? What are your favorite features? What business benefits have you experienced?  

Not using voice yet? Enabling Technologies makes it easy to get the power and benefits of calling in Teams with our Managed Voice Plan which combines all the features of the Microsoft 365 Business Voice with all the benefits of Turnkey Onboarding, Training and Adoption, and 24/7 Management and Support. So go ahead and #makethecall!

Chat with Deb to find out more info

Work with our team of Cloud Computing Consultants who have done this so many times they know all of the “minefields” to prevent missteps.