The Enabling Technologies Blog


Jason Bowra / / Categories: Partner & Customer Updates, Skype for Business, Technical View

Issue with a Skype 2015 Cumulative Update and Enghouse’s Zeacom Contact Center

We have identified an issue with Skype 2015 Cumulative Update and Enghouse's Zeacom Contact Center solution.  Here's the resolution below:

Issue/Symptoms

Mac and mobile client intermittent calling and meeting join issues. 

Cause

  • Installing the latest Cumulative Update (CU8) breaks the interoperability with QMS Net Service.
  • This issue may happen when an existing Skype for Business environment is updated with CU8 or later.
  • It also prevents hosting any WebApp meetings in Skype for Business environment.

Resolution

  • Please note - this is for Quality Management Suite (QMS) and not the EICC.
  • Update redirection point in the TelrexNetService.exe.config to reflect the old Version to 5.0.0.0 and the new version to 6.0.0.0 as shown below and restart the QMS Net Service.
  • This must be completed on the Front End servers running the TelrexNetService.
  • Once TelrexNetService.exe.config is modified on each FE server, the TelrexNetService needs to be restarted.

We hope this helps if you have these solutions in place in your environment!

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