Enabling’s customers are back home after our annual Executive Summit. It was two terrific days in Scottsdale learning from their colleagues and our experts about strategies, challenges, and solutions to meet their objectives. Here are some of the most salient comments and lessons they shared last week.
There was a heightened sense of urgency from attendees to ensure they are not missing any of the MSFT protections or detection services in their existing licensing bundles.
Many are making investments in security awareness programs, phishing their users and training them on how to be safe at work. They also stressed the importance of training them in a way that would stick, and resonate in their personal lives. Many used KnowBe4 as the platform of choice for educating users.
Microsoft’s George Clark illustrated the 1.87M job gap with a story of the competitive nature of hiring cybersecurity experts... At a conference, one major vendor parked a van in the entryway with a "We're hiring!" sign across it. This leads to more tools, but less skilled resources to manage them. The message was that Microsoft’s security platform aggregates the tools to reduce the noise.
There is a broad spectrum of how orgs are governing Teams. Some actively control the creation and settings of Teams, others let the users do their thing. Brian Scott advised to “Make the barrier for entry for Teams low, and reduce friction.” They realize that leads to sprawl, so “Teams need to be used, and after a year are retired.” At the other end of the spectrum, Erica Feldkamp has an SLA for turning around the creation of a Team when it’s requested by a business department. This keeps the naming conventions and membership controlled.
There are also differences in how orgs are using Teams, OneDrive, and SharePoint. One client said “OneDrive is for my personal data, and if I leave, what happens to my data doesn't matter to the organization. Teams is where you store collaborative data, and for us, SharePoint is about one-to-many communications, like our intranet, and is highly governed.” Another organization had a similar approach, but cautioned, “We made a mistake rolling out teams before OneDrive for Business.”
They were as honest as always! One had users with a negative impression of past SharePoint rollouts, and so “We didn't mention that SharePoint was behind Teams, but just encourage them to use the pretty buttons to do what they need to do.” Another org mentioned, “But you need some power users to know that you can sync your SharePoint folders to your hard drive, for offline access.”
Finally, planning governance before rolling out Teams to users was a resounding theme.
A common conception when beginning a migration to the cloud is that there will be a reduction in staff, but Brian Scott said "We haven't reduced staff, but have elevated them from managing disks to securing our systems and improving business processes.” Then, Damion D'Oyley discussed upskilling his help desk to manage SCCM and provides them training, sends them to conferences, and involves them in education and marketing efforts.
Thanks to Microsoft and our other sponsors, our 7th event was our best yet. Rich with unbiased content, I’m already hearing feedback like: “I really enjoyed the Summit and also came away with some really good information and a game plan on things to look at” and “I’m always happy to share our experiences and lessons learned as well as hearing what others are doing and their challenges.”