"Without continual growth and progress, such words as improvement, achievement, and success have no meaning" - Benjamin Franklin
When it comes to digital disruption, as with other change, success can only be achieved when employees adopt the change. The greatest struggle in garnering success is often on the people-side of change. This challenge is prevalent in organizations across the globe and continues to be a large contributor to the success or failure of new solutions. There is no cookie cutter approach to change management, but lack of planning for, or investment in, change management is sure to result in failure to realize the return on investment in this digital era.
Take security for example, our technology teams understand the evolving business risks, software and hardware requirements necessary to mitigate threats and risk. But, they fall short in understanding how to translate this to their first line of defense…their employees.
When systems go unmanaged and there is no defined security plan in place, any exposure to even the slightest risk can impact the whole enterprise. Having a change management plan to support the security plan is just as important as the security plan itself. Failure to educate and equip users with the necessary skills exposes the organization to even greater risk.
The key to safeguarding your organization is building a security plan that incorporates change management and truly embraces educating users and empowering them. Teaching even the basics of: ‘see something, say something,’ strengthens the organization as a whole. The organization is only as strong as the weakest link.
Having an effective security and change management plan in place will assist your organization in leveraging the most important line of defense…the end users. With the appropriate communications, testing and training end users can be vital to the safety and security of an organization.